What shipping carriers do you offer
We ship all of our packages with USPS.
Please note that all orders currently take up to 2 business days to package before shipping. We currently list an estimated time of arrival on the Shipping Options page during checkout.
I made a mistake in my order! How can I fix it?
Feel free to e-mail us at orders@haitiancooking.com. We will attempt to make the updates to your order if it has not shipped yet.
I haven’t received my order yet!
We apologize for the delay! If it’s been more than 2 weeks since you placed your order, please contact customer service at orders@haitiancooking.com. Please consult your tracking data before contacting us.
Returns and Exchanges
We guarantee that your order will arrive in excellent condition.
We do not take returns on perishable items. However, at our sole discretion, we may issue you a credit or resend your order if the product is not in excellent condition.
We may take returns of unopened dry goods, at our sole discretion, in exchange for a refund less shipping costs (except when covered by our quality guarantee).
If you would like to request a credit or your order to be re-sent, here’s what to do:
1) Take a digital photograph of the product.
2) Contact us immediately at orders.haitiancooking.com.
You must contact us within 24 hours of order receipt to make a claim.